Dominican Republic

History

What is the Civil Aviation Board (JAC)?

The Civil Aviation Board (JAC) was founded 28 December of the year 2006, Law No. 491-06, issued by President Leonel Fenández Reyna by the need for a body to regulate all aspects air transport and civil aviation in the Dominican Republic, with regard to issues of safety, aviation, economic and political navigation, among others, all aeronautical activity taking place in the country. This aims to issue commercial aero policies, regulate economic aspects of air transport and the important mission as an agency of the executive branch, to advise the President of the Republic in all matters relating to commercial aviation in the Dominican Republic.

Achievements body

Bilateral relations: At present the country has formal bilateral relations with more than 40 sovereign states by signing and / ratification of Air Services Agreements. These agreements allow the conquest of new markets, expanding the country's connectivity with other destinations and a consequent increase in the movement of passengers and cargo and in operations, both regular and charter.

International Quality Certification ISO 9001-2008: To improve the administrative and internal operational processes, the Civil Aviation Board implemented internationally certified since September 2010 year a system of quality management based on ISO 9001-2008. This external audit, conducted by the company Societe Gestion Surveillance (SGS), successfully concluded having found full compliance with the requirements of the standard, legal and regulatory requirements. The Board was successfully recertified in July 2014 in an audit without contingencies.

Gold Medal, National Quality Award 2013. The Civil Aviation Board received from the Hon. President of the Republic, Lic. Danilo Medina, the National Quality Award and Recognition of Promising Practices Public Sector, Gold Medal, with the excellent level of quality recognized in the services offered by the institution under the ninth edition of the award. The National Quality Award and Recognition of Promising Practices in the Public Sector was established by the Executive Branch in the year 2005.

President of the Latin American Civil Aviation Commission (LACAC). The Civil Aviation Board boasted, until November 2012, the presidency of this important regional organization that brings together Latin American countries through its aeronautical authorities. Dominican presidency during major initiatives on technical cooperation and the successful promotion of the signing of a Multilateral Agreement on Open Skies were achieved.

Citizen Commitment Letter: Through this document, issued by Ministry of Public Administration (MAP), the institution takes a commitment to the community in pursuit of excellence in all its processes. The document establishes new channels of communication with the civil aviation sector and air transport users access to public information; improvement commitments, complaint and suggestions and customer satisfaction surveys, among others.

Grand National Quality Award and Recognition of Promising Practices 2014

Since 2010, the Civil Aviation Board is committed to achieving the highest standards of quality in all processes and services offered. That is why, in the year 2014, is repostula for the National Quality Award and Recognition of Promising Practices, achieving in January 2015 obtaining the Grand National Quality Award, considering the selection jury that the Board Civil aviation is "at a very advanced stage in most of the indicators of the different areas of the services offered."

Highlights of the body

Swearing Facilitation Committees Airport: As a body that presides over the National Facilitation Committee, the Board of Civil Aviation has sworn facilitation committees in various international airports in the country, while it has assumed the role of monitoring required for optimal functioning.

CIAA international certification: The staff this important body attached to the Civil Aviation Board ran out a training program internationally managing to maintain training levels required for an organism of its characteristics. The CIAA also exceeded the systemic audit by the International Civil Aviation Organization (ICAO), being the first such entities to be certified under the ISO 9001.

Office Free Access to Public Information: Complying with the mandate of 200-04 Law or the Law on Free Access to Public Information and its Implementing Regulations no. 130-05, the institution has qualified to respond to requests for information received in this way, in the times and ways established staff.

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